Vistergy Agent Support

Support for the four agents in the IBM watsonx Orchestrate Agent Connect catalogue

Construction Work Pack Compliance

Multi-Source Facility Intelligence

Commissioning Readiness

Handover Compliance

Contact

Primary email: [email protected]

Self-serve: This page; FAQ and ticket-style submission via “Submit a Ticket” below.

Phone: Not offered for the AC tier

09:00 – 17:00 UK time,
Monday to Friday,
Excluding public holidays in England and Wales.

Languages: English (en-GB, en-US)
Locations: United Kingdom HQ (Surrey). Global delivery.

Updates every 24 business hours through resolution.

SEVERITY

DEFINITION

INITIAL RESPONSE

P1 Critical

Agent unavailable, or producing materially incorrect output for live customer scope

4 business hours

P2 High

Service degradation affecting one or more customers

6 business hours

P3 Medium

Quality issue, suspected anomaly, or minor configuration drift

8 business hours

P4 Low

Reportable observation, near-miss, or general query

Next business day

For product escalation and priority routing to support leadership:

Direct contact for IBM Cloud Support leaders.
Last updated: 28th April 2026.

Email us with your agent name, severity (P1–P4), and a brief description of the issue. We'll respond within the SLA window above.