Vistergy Agent Support

Support for the four agents in the IBM watsonx Orchestrate Agent Connect catalogue

Multi-Source Facility Intelligence (Coming soon)

Contact

Primary email: [email protected]

Self-serve: this page and the ; ticket-style submission via "Submit a Ticket" below.

Phone support is not offered for these products

Service Hours

09:00 – 17:00 UK time,
Monday to Friday,
Excluding public holidays in England and Wales.

Languages: English (UK and US)
Locations: United Kingdom HQ (Surrey). Global delivery.

Response & Update Commitments

SEVERITY

DEFINITION

INITIAL RESPONSE

P1 Critical

Agent unavailable, or producing materially incorrect output in production / active use

4 business hours

P2 High

Service degradation affecting one or more customers

6 business hours

P3 Medium

Quality issue, suspected anomaly, or minor configuration drift

8 business hours

P4 Low

Reportable observation, near-miss, or general query

Next business day

Initial response per the table above; subsequent updates every 24 business hours through resolution.

Vistergy Agent Server is supported on Red Hat OpenShift 4.14 or later

Escalation

For product escalation and priority routing to support leadership: [email protected]

See the as needed.

Last updated: 22 July 2026.

Submit a Ticket

Send with your agent name, severity (P1–P4), and a brief description of the issue. We will respond within the SLA window above.